Contact our customer support at hello@nuvumi.com .com within 7 days of receiving your order.
Our team will arrange for pickup or guide you through the return process.
Once received, we will inspect the item and process the refund if eligible.
For any return-related queries, feel free to reach out to our team.
Thank you for shopping with NUVUMI

Return Eligibility

We accept returns only if the following conditions are met:

1.Items must be unused, in their original condition, and returned with all original accessories, tags, and promotional gifts (if any).

2. Items that are damaged due to misuse or contain perfume odors or signs of use are not eligible for return or exchange.

3. If an item is received in poor condition, the customer must submit a return request within 24 hours of receipt, clearly stating the reason and uploading a clear image showing the issue.

4. If a promotional gift was included with the purchase, it must be returned along with the item when requesting a return or exchange.

5. Orders paid through installment payment methods cannot be returned or exchanged through stores.

6. Used, altered, or assembled items.