1. WHAT PAYMENT METHODS ARE AVAILABLE?

We offer multiple payment options to make your shopping experience easier, including:
• Cash on Delivery
• Visa & MasterCard
• Apple Pay
• Instalments tabby & Tamara

2.CAN I VISIT PHYSICAL STORE?

Currently, Nuvumi operates exclusively online. We offer detailed product descriptions and images to help you make the best choice.

3. HOW CAN I STAY UPDATE WITH THE LAST COLLECTION AND OFFER?

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4. HOW LONG DOES DOMESTIC SHIPPING TAKE IN THE UAE?

In Dubai, orders are delivered within 1-3 business days. For other Emirates, please allow approximately 2 to 3 business days for delivery.

5. DO YOU OFFER INTERNATIONAL SHIPPING?

We currently do not offer international shipping. Delivery is available only within Dubai and Sharjah.

6. HOW CAN I TRACK MY ORDER?

Once your order has been dispatched, you will receive a tracking number via email or WhatsApp ( if you had given your WhatsApp and email ) . You can use this number to track your order's progress.

7. WHAT IS RETURN POLICY?

You have 7 days after receiving your item to request a return. The item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.

8. HOW DO I INITIATE A RETURN?

To start a return, please contact us at ( our supporting mail id) with your order number and the reason for the return.
9. WHAT IS THE RETURN POLICY?

You have 7 working days after receiving your item to request a return. The item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. We will add extra return cost 30 aed.

10. HOW WILL I RECEIVE MY REFUND?

Once your return is accepted and the item has been inspected, we will inform you if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method.


11. WHO COVERS THE SHIPPING COSTS FOR RETURNS?

The customer is responsible for the shipping costs associated with returning an item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

12. WHAT TYPE OF PERSONAL INFORMATION DOES NUVUMI COLLECT?

NUVUMI may collect from your relationship and use of our services, the following data and/or data categories: i) identification and contact data; ii) personal data; iii) financial data, such as credit card data (PAN+CVV2), in compliance with PCI DSS standards, which will be used for payment processing whenever you purchase any of our items or, in the case of returns for transfers, the account number for which we need to process the refund of your purchase; iv) user data of the NUVUMI website or app and browsing,